Cancellation & Withdrawal Policy

warmUP Game Launcher, represented by Levent Yakin
Paulsborner Strasse 91, 10709 Berlin, Germany
Email: info [at] @warmup-gamelauncher [dot] .com

This policy applies to all paid warmUP Game Launcher plans (monthly, 6-month, and 12-month billing periods, and the Plus plan). Payment and billing are processed by Stripe.

You can cancel a paid plan at any time, without giving reasons and without a cancellation fee. You have the following equally valid options:

• On this website: use the Verträge hier kündigen form. It works without logging in, without installing the app, and without giving a reason. You receive written confirmation immediately.
• In the app: Settings → Account & Subscriptions → Manage subscription, which opens the secure Stripe billing portal. Cancellation takes effect immediately as a declaration and stops the next renewal.
• By email: send an unambiguous cancellation notice to info [at] @warmup-gamelauncher [dot] .com. Include the email address on your account so we can identify the contract.
• By post: warmUP Game Launcher, Paulsborner Strasse 91, 10709 Berlin, Germany.

We confirm every cancellation in text form, stating the date it was received and the date the contract ends. You do not need to give a reason, and we will not require you to call us or complete extra steps.

After cancellation you keep your paid benefits until the end of the billing period you have already paid for. When that period ends, the account returns to the free, ad-supported tier. Your library, imported games, and local data remain yours.

Paid plans renew automatically at the end of the initial billing period you selected (1 month, 6 months, or 12 months) at the price shown at checkout.

After the initial period, the contract continues for an indefinite term and you can terminate it at any time with a notice period of no more than one month. We do not extend contracts for a further fixed term. The current period, the renewal date, and the price are always shown in the Stripe billing portal.

If we change the price of an ongoing plan, we will tell you in text form before the change takes effect and in time for you to cancel before it applies.

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.

Withdrawal period. The withdrawal period is 14 days from the day the contract was concluded — that is, the day your purchase was confirmed. It does not depend on when you first use the Service.

How to withdraw. To exercise the right of withdrawal, you must inform us by a clear statement (for example, a letter sent by post or an email) of your decision to withdraw from this contract:

• warmUP Game Launcher, Levent Yakin, Paulsborner Strasse 91, 10709 Berlin, Germany
• info [at] @warmup-gamelauncher [dot] .com

You may use the model withdrawal form in section 6, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

warmUP paid plans are supplied as digital content and digital services that begin immediately. Your right of withdrawal expires early only if all of the following apply:

• you expressly requested at checkout that we begin performance before the withdrawal period ends;
• you expressly acknowledged at the same time that you thereby lose your right of withdrawal once performance has begun (for digital content) or once the service has been fully performed (for digital services); and
• we sent you confirmation of that agreement and acknowledgement on a durable medium (by email).

If any of these conditions is not met, your right of withdrawal remains in full. Nothing in this policy limits mandatory statutory withdrawal, warranty, or termination rights.

If you want to withdraw from the contract, you can copy the wording below and send it to us. Using it is optional.

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed of your decision to withdraw.

We will carry out the reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

Payment for services already provided. If you requested that the service begin during the withdrawal period, you must pay us an amount proportionate to what has been provided up to the point you informed us of your withdrawal, compared with the full coverage of the contract. If we failed to inform you of the right of withdrawal or of this payment obligation before you placed your order, you owe nothing.

Where a refund is required by mandatory law — for example, because of a defect in the digital service, a failure to supply, or a valid withdrawal — you receive it regardless of anything else in this policy.

Outside those cases, a paid period that has already started is generally not refunded on cancellation, because your access continues until the end of that period. We may still grant a voluntary refund at our discretion, for example after an extended outage. Refunds are issued through Stripe to the original payment method.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of Section 36 VSBG. Your statutory rights and your right to bring proceedings before the ordinary courts remain unaffected.

Questions about cancellation, withdrawal, or refunds: info [at] @warmup-gamelauncher [dot] .com

warmUP Game Launcher — Cancellation & Withdrawal Policy — June 10, 2026